Handle repetitive store questions
Answer common questions using connected website content and business information added to Ask Nira.
- Delivery and shipping information
- Returns and policy questions
- Product-use and catalogue questions when documented
AI customer support for ecommerce
Answer common ecommerce customer questions using your store's own information.
Ask Nira helps ecommerce websites respond to product, delivery, returns and other store questions while keeping product discovery available in the same conversation.
Grounded in store informationConversation reviewTest before launch
Built for ecommerce questions
Give shoppers a faster way to find answers already available in your business.
Instead of making customers search through product pages, policies and help content, Ask Nira provides a conversational way to retrieve the information that is available to the assistant.
Avoid inventing missing business facts
When required information is not available, the assistant is designed to say so instead of fabricating store-specific details.
- Missing-information handling
- Knowledge-base additions
- Testing before launch
Review what customers actually ask
Use conversation review to identify recurring questions and areas where the website or knowledge base may need better information.
- Customer conversation review
- Repeated question patterns
- Knowledge-gap identification
Keep shopping and support connected
A customer can move from a support question to product discovery without switching tools when the relevant information is available.
- Product recommendations
- Product links and details when available
- Commercial-impact tracking where configured
Installation options
Install with AI, connect through MCP, or use a code snippet.
CommerceGPT keeps manual setup available while also providing guided Install with AI and an authenticated Installer MCP for compatible coding agents.
Guided setup instructions
Authenticated MCP installer tools
Manual code snippet remains available
Explore CommerceGPT
Related guides and solutions
Frequently asked questions
Practical answers before you start.
What customer support questions can Ask Nira answer?
Ask Nira can answer questions that are supported by the information available from the connected website and knowledge added by the business, including product, delivery, returns and other store information when those details are present.
What happens when Ask Nira does not know an answer?
Ask Nira is designed to indicate when required information is unavailable rather than inventing a business fact. The business can then add missing information to improve future answers.
Can businesses review customer conversations?
Yes. Ask Nira includes conversation review features so businesses can inspect what customers asked and how the assistant responded. Available insights depend on the plan and configured tracking.
Does Ask Nira replace human customer support?
Ask Nira is designed to handle and assist with website questions that can be answered from available store information. Questions that require judgment, account-specific action or information outside the assistant's knowledge may still require human support.
Can the same chatbot recommend products?
Yes. Ask Nira combines customer-question answering with product discovery and recommendation features when relevant product information is available.
Try CommerceGPT with your own ecommerce website.
Choose an Ask Nira plan and test realistic customer questions during the 7-day trial.